Automate workflows and add AI-powered support
Organizations can now build automated workflows on a visual canvas and add an AI-powered support widget with a knowledge base.
Automations
Owners and managers can now build automated workflows on a visual canvas: drag trigger and action nodes into place, branch on conditions, and watch a run history for every execution. Triggers can fire from entity events, incoming webhooks, or a cron schedule, and access is controlled separately for who can view versus manage automations.
Support
Support brings an AI-powered chat widget to your organization's site, backed by a knowledge base you control. Configure the assistant with your own OpenAI key and fallback messaging, manage visitor conversations with full message history, and turn incoming visitor questions into new knowledge entries. The widget icon and preview are customizable too.
Both features are off by default and only appear once an owner or manager turns on the relevant setting for an organization.