Your hub home shows what needs doing, and Analytics now covers Spotlight and Support

The hub opens on what needs doing

The grid of feature cards on your organization's home is gone. The sidebar already lists everything you can reach, so the page uses that space for work instead.

It greets you in your organization's language and names the day, then gets to the point. Needs attention lists failed automation runs, provider connections that stopped working, audit runs that failed, support conversations waiting on a person, form submissions nobody has opened, and open audit findings. Each line is one sentence and a link to whatever fixes it. When there is nothing to report, the card says so.

Opening something marks it read for the whole team. Once anyone has looked at a failed run or a new submission, it stops asking the rest of you.

You can also pull board columns onto the page. Open a column's menu on the board, choose Show on home, and it appears there the way it looks on the board, with its colour, its cards, and their due dates. Click a card and it opens in the board's own drawer without taking you off the page. Drag the columns into whatever order suits you. That arrangement is yours and changes nothing for anyone else.

Numbers you check every morning can sit there too. Pin any Analytics or Spotlight metric from the card that shows it, up to six, and tell home whether to report on today, the last seven days, or the last thirty.

You decide what the rest of the page shows. The button in the header opens a panel where you can hide a band, move it up, or bring it back, and it saves per organization. The client you run support for can open differently from the one you only publish content for.

Analytics answers for Spotlight and Support too

Analytics used to be one website dashboard. It is four tabs now: Overview, Website, Spotlight, and Support. Each has its own address, so a link opens on the tab you sent it for, and the date range you pick follows you between them.

Spotlight reporting exists for the first time. Views, clicks, click-through rate and unique visitors across every page, plus a ranked table you can open per page. It also answers the question a link in bio actually lives on: where the traffic came from, which country and device it arrived on, and which campaign it belongs to. Live links that got no clicks at all are listed too.

Support reporting is new as well. You get conversations by outcome, how often the assistant closed something against how often it handed over, satisfaction, reply speed and how long a conversation takes to finish. Underneath that sit the questions it could not answer, with a link to go and triage them, the knowledge it cites most, busiest hours, languages, countries, devices, and what the answers cost.

Website keeps everything it had and goes further: entry and exit pages, campaign sources, whether visitors came back inside their first week, conversions against an event your organization picks, and a tile for who is on the site right now.

Overview sits on top of all three. One row of headline numbers, one chart with all three sources on a shared axis, and an attention list that names anything worth a look this period.

Spotlight and Support reporting is for editors and above. Viewers keep Overview and Website.

A board template for every place you publish

Templates are grouped now, under Core, Client Ops, Marketing, Media and Product, so the list you scroll through is shorter.

Five of them are new, one per network: Medium, X, Reddit, Instagram and Facebook. Each one arrives with the same pipeline, from Backlog through Review and Approved to Published, and a Publishing Calendar view. Covers land on the card without extra setup. The limits that govern each network are written on the fields themselves, so X posts say 280 characters, Reddit titles say 300, and Instagram captions say 2,200 with 125 before the fold.

Opening and closing a card is immediate. The drawer answers the click, the address bar keeps up with it, and back and forward still move you between cards.

Audit rechecks re-test the page

Recheck a finding and it is measured against the live site. Page speed findings are re-measured against their thresholds, and a check that cannot get a reading keeps the finding rather than clearing it.

A long audit run is no longer reported as failed while it is still working, and the run links in a report now open the run.

Also in this release

Clicks on the sidebar and the Analytics tabs are acknowledged straight away, and going back to a page you were just on is quicker.

Automation runs you have already opened stop showing up on your home.

The boards and pages lists in the sidebar hold their shape while they load instead of changing twice.